Customer’s voice has so much power to be an element of change in ISO and Six Sigma methodology. All industries alike depend on our opinion our likes and dislikes. Customer’s voice is the reason great initiatives are undertaken, innovations are made, quality is embraced and changes are made. But it is also very important to understand how the voice works to bring about all this. (more…)
About Author
Sunita Verma, Founder and President of Sync Resource started the company in 2009 with a vision to provide management consulting to small & medium size businesses around the country.
Sunita holds a Master’s Degree in Mechanical Engineering from Cleveland State University, Cleveland, Ohio, Bachelors in Mechanical Engineering(India) with prestigious gold medal by then President of India and renowned Scientist Dr. A.P.J. Abdul Kalam.
As an active philanthropist she believes in pay it forward and is a contributing member of charitable organizations like St. Jude’s Foundation and North Fulton Charities.