ISO 9001 for Service Industry

I read an article on ISO 9001 how the mortgage mess is shaping up with now more clerical error are being blamed for hundreds of foreclosures. It goes on to mention how with advent of technology getting information is easy but getting facts is challenging. It would seem that we know so much now but do we exactly know the truth and really where our efforts, houses, savings, and retirement nests resting are. It’s the maze in ISO 9001 which we probably cannot figure and the reason is simple. It started with best of the effort for everyone but all the way nobody knows who dropped the ball. The lenders, bankers, or the process is convoluted. (more…)