Introduction:  D&D Lab provides offers Microbial and Chemical Testing of water and dialysate as defined by the AAMI (Association for the Advancement of Medical Instrumentation) Standard for to their customers. The company was founded in 2004 to provide testing for Kidney dialysis clinics, Hospitals/Medical Centers and water purification companies. D&D Laboratory is a Certified Veteran Owned Small Business. 

Situation/Challenge: D&D Lab has always been compliant to AAMI Standards and CLIA certified. Their majority of business comes from Government contract Veteran’s Department. D&D Laboratory’s certificate was expiring in Nov 2019 and had to be certified before that timeframe to ensure the contract terms are continually met. 

Value Proposition: Due to lean operations and shorter timeline it was proposed that Sync QCS is used for Documentation. All existing SOP’s were integrated to the QCS for better alignment and subsequent monitoring as part of maintaining accreditation. 

Quality: D&D Lab was accredited within 5 months with final accreditation in hand without any major finding. 

Time (Duration): Timeline was 5 months 

ROI: Veteran’s contract requirements were consistently met and no lapse in certification happened. Additionally, with ISO 17025 Accreditation, D&D Lab could pursue major contracts with government as well as local Kidney Hospitals. 

Introduction:  Southern Balance is Calibration service provider. Most of the calibrations are done in field on client sites and occasionally in-home office. Troy Peck is the owner and its single person Lab. Occasionally Troy hires contractor to support him on need basis. 

Situation/Challenge: Southern Balance had been accredited to ISO 17025:2005 till Troy decided to drop the accreditation since ROI could not be justified. Just few months before the accreditation expiry due date, few major customers request for the most updated Accreditation letter. Troy decided to renew the accreditation but had a serious time crunch.  

Value Proposition: Due to lean operations and shorter timeline it was proposed that Sync QCS is used for Documentation. All existing SOP’s were integrated to the QCS for better alignment and subsequent monitoring as part of maintaining accreditation. 

Quality: Southern Balance was accredited within 2 months. Final Accreditation was in June 2019 with no major finding. 

Time (Duration): Timeline was 2 months 

ROI: Retained existing clients and secured new clients since having ISO 17025 has become mandatory requirement. 

Introduction: The Forensic Services Department works to validate the authenticity of the Merck Drugs and identify counterfeits by performing various tests utilizing cutting-edge analytical techniques to deliver critical results with unprecedented speed, accuracy and affordability and specific customer testing requirements. 

 

Situation/Challenge: Forensic Service Department is created in year 2016 and has been assigned with the project to be accredited before the end of 2018. 3 other Laboratories in different locations all have to be aligned with this accreditation.  

 

Value Proposition: In order to provide consistent testing results and assuring the quality of testing, it was critical to ensure the Documentation structure is similar in all locations and core management processes are managed from the USA HQ. This allows the other locations only to maintain their specific standard operating procedures. 

 

Quality: Merck’s Forensic Lab Services was accredited within 8 months with final accreditation and no major finding. Their Switzerland location was also accredited within the 8-month timeframe. 

 

Time (Duration): Timeline was 8 months 

 

ROI: Oversight committee is in HQ location and all Management and Support processes are controlled by HQ and provides more flexibility to rest 3 labs. 

Introduction: Paramount Software Solution (PSS) is IT Managed Service provider and staff augmentation company located in Milton, GA. PSS has been providing staffing support to various IT Fortune 500 companies in entire USA with focus on providing best support service. They work with cutting edge tools and ensure that the portfolio of candidates is reflective of their vision & mission. PSS is also registered for Federal and State Government Programs. 

 

Situation/Challenge: IT industry has been struggling with more supply of skilled resources than the demand and number of IT staff augmentation companies have increased by 10X (folds) in past decade. Governance by USCIS had tightened the requirements with lot of audits to verify the accuracy of information of Consultants placed by Staffing company.  

 

Value Proposition: Since PSS has a good resource pool and having registered to Federal (GSA Schedule) and State Government Programs (SLED) , their ISO structure needed to be created that can be easily integrated with future RFQ needs of CMMI, ISO 27001, ISO 20000-1, and so on. Additionally, it is very critical that the QMS seamlessly integrates without disruption due to Dynamic nature of their business and segregated team in  geographically separate locations trying to collaborate. 

 

Quality: PSS got certified within record time of 6 months with final certification and no major finding. They can now bid for projects and show ISO certification as their added advantage. They have been able to bid for government projects and secure critical partnerships. 

 

Time (Duration): Timeline was 6 months 

 

ROI: With ISO Certification had a very big impact on their Bid and Proposal Capabilities. Overall Appraisal of PSS is grown due to projects and clients they are working with. 

 

Introduction: TFC helps government entities improve risk management and internal control. TFC’s experience spans all aspects of OMB Circular A-123, Management’s Responsibility for Enterprise Risk Management and Internal Control, including internal control over financial reporting, internal control over operations, internal control over compliance, charge cards, improper payments, financial systems, and acquisition. 

 

Situation/Challenge: TFC Consulting, Inc. was in need of obtaining CMMI Level 2 certification within an ultra-condensed time frame of 30 days. 

 

Value Proposition: Leverage existing ISO 9001 documentation and align with CMMI Level 2 model. 

 

Quality: TFC Consulting was working on the Federal Contract and needed certificate in hand to qualify to bid on the program. 

 

Time (Duration): Timeline was 1 month 

 

ROI: Multi-Year Federal Contract worth millions and ability to work as Prime Contractor with Government. 

Introduction: ZD Metal Products specializes in light-weight castings for the automotive, agricultural, recreational, and commercial industries. 

 

Situation/Challenge: ZD Metals needs to be certified to IATF standard due to Parent Company mandate. ZD suffered a major fire hazard 6 months prior and lot of production is impacted and very limited support due to recent layoffs.  

 

Value Proposition: One of the best things about ZD Metals is very experienced operators and an easy way to have consistent documentation is Work Instructions using flow charts.  

 

Quality: ZD Metals was certified in 8 months with no major finding. 

 

Time (Duration): Timeline was 8 months 

 

ROI: ZD Metals was able to bid on new OEM Proposals and their existing OEM partnerships increased the contracts. 

Introduction: SHR Consulting Group, an 8(a) Small Business, has a successful five year history serving defense and civilian agencies such as The Defense Information System Agency (DISA), Joint Service Provider (JSP), the Office of the Secretary of Defense, the U.S. Army, the U.S. Navy, the Department of Health and Human Services (HHS), and the Federal Bureau of Investigation (FBI). 

 

Situation/Challenge: Certified to ISO 20000-1(SMS) to increase the customer reliability and confidence, open door for Federal Contracting.  

 

Value Proposition: SHR Consulting is fast growing company and business is driven by contract vehicle and their changing needs. So, even though ISO 20000-1 is current solicitation requirement, SHR will need additional certifications in future. Solution provided is a system which can be easily integrated with existing CMMI SVC Level 3. 

 

Quality: SHR collaborates with personnel working in federal government contracts and project have to be performed following the PMP guidelines to provide consistent deliverables, stakeholder/COR reporting and timeline milestones based on the contract or task order requirements.  

 

Time (Duration): Timeline was 2 months 

 

ROI: SHR was able to bid on Federal Contract and subsequently win it. 

Introduction: Cira InfoTech operates with a vision to exceed client’s expectations in IT Infrastructure Managed services and support, by combining deep technical knowledge and skills with a uniquely personalized approach to customer service. 

 

Situation/Challenge: Certified to ISO 27001(ISMS) to increase the customer reliability and confidence, open door for Federal Contracting.  

 

Value Proposition: Cira is fast growing company and business is driven by contract vehicle and their changing needs. ISO 27001 is current solicitation requirement but Cira will need additional standards in future. Solution provided is a system which can be easily integrated with most industry relevant ISO standard and CMMI. 

 

Quality: Cira Infotech collaborates with personnel working in federal as well state government contract and are trained on Cyber security per the awareness program established. 

 

Time (Duration): Timeline was 4 months 

 

ROI: Cira Infotech was able to enter into partnership with a big Law firm and bid on Federal Contracts. 

Introduction: American BOA Industrial Division is Manufacturer of Expansion Joints, Bellows and Hoses from its location in Cumming, GA. The company was incorporated in 1956 and began operations in New York and New Jersey. The company relocated and consolidated operations in 1981 in Cumming, GA. American BOA is a subsidiary of BOA Metal Solutions Gmb. The BOA group consists of 20 subsidiaries and other major shareholdings across the world. 

 

Situation/Challenge: American BOA has been making products for big Fortune 500 companies like Airgas, Northrup Grumman, Air liquid, Space X, Lockheed Martin. In order to consistently meet customer requirements BOA had to be compliant to new ISO 9001:2015 standard. Due to change in management the transition standard was not instituted till June of 2017 and existing standard was expiring in November 2017.The new transition not implemented within next 6 months will cost them customer business.   

 

Value Proposition:American BOA has to be compliant to MIL requirements, Pressure Vessel codes B31.3, UL certification & NDT Testing done due to contracts in place with their customers. They have regular supplier audits and a lot of time is dedicated to support the audits. Documentation system was really a critical issue since for various requirements multiple versions of procedures, SOP existed which created confusion and inconsistencies in audits. Customer expectation was to align the process to integrate all the needs as much as possible.

 

Quality: BOA was certified within 7 months with final certification and no major finding. They were able to secure it prior to certification lapse due to transition deadlines. All critical client partnerships are maintained. 

 

 

Time (Duration): Timeline was 7 months 

 

ROI: Integration of documentation and reduction in number of documents maintained has increased the productivity of the Quality Department.