Remote ISO Consulting is a Great Solution for Smaller Business with Simple Processes

Remote ISO Consulting is a Great Solution for Smaller Business with Simple Processes

Remote ISO Consulting is a Great Solution for Smaller Business with Simple Processes

Remote ISO consulting gives you the support and tools you need to get certified at a lower cost. Remote ISO consulting is a fantastic solution for small businesses.

Remote ISO consulting works like this:

  1. You Get on a Call: You have a dedicated remote ISO consulting team. In the meeting, they ask pertinent questions and learn the ins and outs of your business. This expert team knows what to ask to get a clear picture of your current processes, hierarchy, roles and responsibilities, and communications.
  2. Record and Take Notes: Your remote ISO consulting team records the meeting and takes notes. They are learning the activities and flow of your business. They will ask questions to verify comprehension and totality.
  3. Plan Development: Your ISO team will review the meeting notes and help you develop the plan that will take you from your current position and situations to what you need to get certified. Your remote team will answer:
    1. What needs to change in your business to reach certification?
    2. Who do you need on your team to help make those changes?
    3. What new roles need to be created?
    4. What resources do you need?
    5. What actions do each member of the team and or departments need to take and when?
    6. Is anyone or any team dependent on another person or team to complete an assignment before they can move forward?
    7. Who does each person report to?
  1. Act: Your internal team and your remote ISO consulting team track everything on special project management software. You simply follow the plan. Everyone should be clear about what their responsibilities are and what needs to happen and in what sequence. They should know who to report to when completed steps and tasks are finished.
  2. Audit: After everyone in your company has finished their projects, your remote iso consulting team helps you perform an audit. Your remote team is going to make sure that your company meets all of the requirements for certification.
  3. Support: Your remote ISO consulting team is going to help you every step of the way through certification. You can contact them when you have any questions. When you go through another audit, when you have to make more changes than you thought, when you don’t know what the next step is…your remote ISO consulting team will be there for you.

You are going to have customer support through the whole process of ISO certification. Working in a virtual environment is going to give you the flexibility you need.

Remote ISO consulting means lowered costs to reach certification with a team you can count on.

One of the most important things you can do to speed up your time is to do a good gap analysis.  Once you know what the Gap is, you can figure out how to close the gap.

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Savvy Tips to Hire an ISO Consultant

Savvy Tips to Hire an ISO Consultant

Savvy Tips to Hire an ISO Consultant

Hire an ISO Consultant that is a Superhero…

In order to get an ISO certification, one must be able to get a consultancy of an experienced and well-trained ISO consultant.

An ISO consultant can “sink” or “sail” you through the ISO certification process.

If ISO consultant doesn’t know about ISO standards, standard’s compliance, non-conformists, and re-certification process then only a holy miracle will get you ISO certification.

If your hired ISO consultant fails to understand the procedures and standards then it will probably result in wastage of your time and money because that way you won’t be getting ISO certification.

On the other hand, if you take help from an experienced and a well-trained professional for your ISO Certification, you don’t have to worry about compliance of your current management system with other ISO standards because well-trained and experience ISO consultant will ensure to help you redesign or modify your current management with your team to the maximum compliance to other ISO standards.

Hire an ISO Consultant Right for the Job for ISO Certification


1- Your In-House Team Versus ISO Consultants’ Team

If your organization needs to develop the current management system in accordance with ISO standards that means your in-house team will be having very little familiarity with ISO standards and its compliance.

If that is exactly the same situation in your organization, then we would recommend you hire an ISO consultant to hire a knowledgeable and experienced because that ISO consultant will be on a higher level than your in-house team.

Ask yourself a question that if your in-house doesn’t know about ISO standards and its compliance then how can your newbie in-house team will be able to achieve ISO certification within defined timelines.

Most probably you will be thinking that by proper training and post-evaluation tests, your in-house team can become capable to help themselves get ISO certification then it is must for us to inform you that there is a significant chance that your team can achieve ISO certification but will take so long-time period that can affect your profit margins negatively.

2- Risk of Time and Money Wastage

A hired delegated team of ISO consultants will ensure to get your organization ISO certified within timelines and obviously this is what they get paid for. Getting ISO certification is not everyone’s cup of tea.

Relying on your less experienced and less ISO familiar in-house team may lead to complete failure to comply with ISO standards thus resulting in complete drainage of your time, energy and money.

On the other hand, an experienced ISO consultant knows what needs to be done to get ISO certification within as little time as possible and will eliminate maximum ambiguities and non-conformities in your current management thus increment in your chances to get ISO certification.

3- Better Real World Implementations & Suggestions by ISO Consultants

Your in-house team might get immune to observing loopholes in your system.

They might have gone blind to indicate the leak points in your current management system. When you  hire an ISO consultant, he or she will be able to pick those loopholes efficiently and will also make all the necessary improvements or modifications in your current management system making it easier to get ISO certification within as less time as possible.

What to Consider to Hire an ISO Consultant

ISO certification process can be a very daunting journey without getting involved an experienced and knowledgeable ISO consultant. Following are the attributes that need to be considered while hiring an ISO consultant for your company’s ISO certification:

1- Relevant ISO Certification Skills Set

ISO consultant should have knowledge about all versions of ISO standards and its practical application. Manufacturing and service providing firms differ from each other and so their internal operations too.

The right ISO consultant must be able to understand all types of management styles which means he/she should be able to decipher formal and informal management styles and should be able to perform gap analysis by doing Internal audits, ensure and report all highlighted gap closure.

2- Experience and Track Record

While hiring an ISO consultant, consider educational background and degrees.

For relevant experience, don’t just get satisfied by looking at the number of years and number of clients only. Instead see the success rate of the project on which the ISO consultant worked, look into the type of clients with which the ISO consultant worked in past years.

For further verification, you can check on their references and past case studies.

3- Pricing & Ability to Meet Deadlines

The pricing of ISO consultancy depends on few factors depending on the type of organization like the size of the organization, the number of employees and the level of employee engagement leading to effective teamwork.

Small to medium companies usually get ISO certification within less time period thus incur a lower cost as compared to bigger companies.

Big companies that get basic training and design their management system in accordance with ISO standards takes a longer time period to get ISO certified thus incurs a higher cost as compared to smaller companies.

During price agreement, it is important hire an ISO consultant and discuss your budget and their pricing to get your organization ISO certified.

To see if the client will be able to meet the deadlines for ISO certification, do look into their past projects’ success rate within defined timelines.

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Top 5 Amazing ISO Certification Benefits

Top 5 Amazing ISO Certification Benefits

Top 5 Amazing ISO Certification Benefits

What the ISO certification benefits are and how they will help your business

You and your team know that ISO certification benefits have been gaining admiration worldwide from various industry sectors.  But you may lack motivation and spirit to really get into implementing ISO standards in your company. If that is the case then let us take you to some powerful evidences and reasons that will help igniting your morale to achieve ISO certification right away.

What if you don’t have ISO Certification?

Are you missing out on the ISO certification benefits? Today business techniques and technologies has been progressing on a much faster pace as compared to past few years. To stay ahead in the competition, you must be adaptable to build a lean and productive business,

What if the wish list for your business came in one big package? For example: Suppliers’/ Consumer’s trust, High productivity, delightful customers, better revenues in your company’s processes, products and services, highly motivated team of employees, wide open doors for new businesses leading to high team commitment. They do! These highly desirable business attributes come with  ISO certification. ISO certification benefits include improving processes and minimizing waste generation.

Top Five ISO Certification Benefits 

The top five most compelling ISO Certification benefits:

1. Achieving Consumer Satisfaction

Your consumer is the actual king of your business. Significance of ISO logo on your website is not just any other official stamp but can make you stand out of the crowd. Customers’ delight is hidden in exceeding the satisfaction of the consumers and customers. Be it healthy complaint management or strict quality control standards, it is one of the stand out factors.

2. Sky Rocketing Revenue & Profit Margins

Zero waste generation is no longer a dream now as it has now become a reality.

There are many management methodologies that can help you to make your revenue sky rocket in less amount of time.

The whole mantra of high revenue generation is hidden in 100% adherence to the ISO standard and to keep your adherence to the maximum level, you have to first define your goals that are intended to achieve, document all the processes that have been followed in your operation chains and then an effective method of unbiased monitoring from start to end process areas highlighting any point of improvement. Thus, directing the whole business towards a continuous improvement chain.

3. Fostering of Team Commitment and High Performance Driven Workplace Environment

Every ISO standard requires Management comes up with clear job descriptions of each and every work position with defined, measurable and time bound goals of every departments’ employees.

It will not only ensure fully meeting Organizational Strategic goals but will make certain that every employee takes his or her full potential and energies to accomplish the defined targets.

However for all ISO standards, periodic internal audits and management review will keep you on right track towards improvement. Gap analysis exercise will help you to identify and close all the loopholes and loss leakages present in your current management system thus improving the whole management system in big picture continuously.

All these activities if gets embedded in your workplace environment will definitely get you to some better level and will help you to develop human resource in more convenient and rewarding way as possible.

4. Any ISO certification is A Subliminal Marketing Weapon

While marketing for your brand, you can confidently use ISO certification in your portfolio as your strength to gain customer’s and supplier’s confidence. It will help you to stand out from the ordinary crowd and will help you to stand on a winning position besides your existing market place competitors.

Once you will get ISO certification, you will be able to unveil new business that will get attracted to you within no time and those new business will be prepared to pay you more for consistently good quality products and services leading to increased profit margins and better brand’s reputation.

5. Improvement in Operational Efficiency

Consistency in quality, precisely implemented quality standards, efficient waste management techniques and corrective preventive action result in success. Consumer complaints handling procedures will enhance your processes from one end to the other. Better complaint management is another skill that your team will learn during and after implementation of ISO standards that are specifically related to quality management and customer handling.

Looking to get ISO 9001 certification for your business?

What questions do you have and how can we help?

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3 Ways ISO Certification Wins More Business

3 Ways ISO Certification Wins More Business

ISO Certification Helps You Keep Customers


More business means more money. And ISO certification wins business, and here’s how:

ISO certification wins more business by putting customers first. Your QMS (Quality Management System) lets potential clients know that their satisfaction is your number one priority. Being certified is like slapping a giant sticker on your company that says: Internationally recognized. Internationally approved.

Clients need some way to filter all the companies striving for their attention. They do this by looking for referrals and third-party certifications.

Receive a FREE gap analysis report.

 ISO Certification Helps You Keep Customers

Keeping a customer is cheaper than winning a new one. Customer retention is the centerpiece of any successful company’s business plan. How do you keep them coming back for more?

ISO certification wins more business by keeping your customers happy. Implementing an ISO approved quality management system allows you to consistently provide high-quality products and services. Continual improvement keeps customers engaged with your business. Exceeding expectations makes them loyal and more likely to refer you to someone they know.

Have questions? Click here to schedule a call!

ISO Accreditation Wins More Business by Opening Doors

ISO is a requirement for public contracts both nationally and worldwide. Want to work with the US Federal Government? You’ll probably need ISO. Do you want to win contracts in China or Japan? ISO accreditation will help.

ISO accreditation wins more business in the private sector, too. If you want to become part of a supply chain and a contractor upstream of you has ISO accreditation, you may need it, too.

Whatever line of work you’re in, ISO accreditation wins more business.

Discover How to Use ISO Metrics to Measure Business Success

Discover How to Use ISO Metrics to Measure Business Success

Discover How to Use ISO Metrics to Measure Business Success

ISO metrics make your objectives quantitative. When we start setting these objectives, we measure and show quantitative results to gain consumer confidence and invite more business. But how do ISO metrics fundamentally benefit a business?

As the somewhat controversial quote by Peter Drucker goes, “What gets measured gets done.”  While strictly true, it would be better to see this from a different perspective. By measuring specific metrics, the business is informed of what needs to be done. When we set KPIs (Key Performance Indicators), we have a yardstick to see where we are and where we want to be. We can then rely on quantitative measuring to figure out where the gap is between what we want and what we have.

Key Performance Indicator (KPI) Definition

A Key Performance Indicator is a value that can be measured to gauge the performance of a particular action or set of actions. Organizations use KPIs to determine how successful they are in different areas. There are several thousand KPIs that businesses may focus on. High-level KPIs are often those that pertain to the big picture performance of the business, and low-level KPIs commonly measure the particular moving parts of the company, such as:

Business Financial KPIs 

  1. Profit
  2. Cost
  3. Revenue
  4. Cost Of Goods Sold
  5. Accounts Receivables
  6. Sales
  7. Expenses Vs. Budget

Customer Metrics

  1. Customer Lifetime Value (CLV)
  2. Customer Acquisition Cost (CAC)
  3. Customer Satisfaction & Retention
  4. Net Promoter Score (NPS)
  5. Number Of Customers

Process Metrics

  1. Customer Support Tickets
  2. Percentage Of Product Returns
  3. Efficiency Measure

Personnel ISO Metrics

  1. Employee Turnover Rate (ETR)
  2. Percentage Of Response To Open Positions
  3. Employee Satisfaction

What needs to be measured should be decided from the following criteria:

1) How does measuring this objective add value to the business over the long term?

2) How critical is it for the company?

3) Does it make sense to measure this KPI to help with customers?

4) Does the KPI reflect the measurement’s objective?

5) How difficult would it be to obtain the measurement values?

Just because an objective is difficult to measure does not mean it’s not worth measuring. KPIs should be considered from their value proposition, not from their difficulty in obtaining results.

Management and supervisors have to be patient to explain the need, criteria, and impact of the measurements to each person responsible for data collection. Often this stage is not taken into account as part of Quality Management System training. Beneficial information can rise to the surface when brainstorming ISO metrics. The onus is on management to discuss and determine what to measure and how it may impact the company’s short- and long-term goals.

Determining relevant KPIs, how to compare them, learning to interpret the data, and how they relate to each other and what weight to give the data is all part of the process. Mastering data-driven results take time and some trial and error.  KPIs for one business might not be the best KPIs for a different company.

It is essential, therefore, to establish which KPIs are standard in your industry. Once you achieve that, you can determine your goals and incorporate the measurements in each area of your business. KPIs need to fit with your unique strategies and goals to give you the best results.

Any KPI is only as valuable as how you use the information. Many businesses adopt industry-standard KPIs or use what another company is using. This implementation stems from a misunderstanding of how KPIs are to be used. Instead, look at what value a KPI can bring to your business before attempting to capture it.

The best KPIs are how your business talks to you. You should understand why you are collecting the data and what it means. If you don’t interpret the data correctly, you cannot reach definite conclusions or make sound decisions. Your data should be clear and easy to understand.

When developing a strategy for creating your ISO metrics, let your team know the objectives, how the data will help, who can respond or act on the information, and what course of action will be taken. In time, you will know which business processes to measure and how to use the information.

5 Levels To Deciphering Government Cyber Security

5 Levels To Deciphering Government Cyber Security

Many companies will have understood the need for a government cyber security standard for their data. We’ve already outlined how the ISO 27001 standard benefits businesses previously. However, military contractors need to conform to a different security standard. The most recent addition to the government cyber security measures comes from the Cybersecurity Maturity Model Certification (CMMC). This certification, as the Office of the Under Secretary of Defense for Acquisition and Sustainment (OUSD(A&S)) informs us, is a unified cyber security protocol that all defense contractors must follow. Because it’s such a novel implementation, many defense contractors aren’t fully aware of what the CMMC entails. In this article, we’ll demystify the CMMC to help contractors understand what’s expected of them.

How Does the CMMC Work?

The CMMC breaks down processes and best-practices in the cybersecurity industry into several domains. The initial draft of the CMMC uses a subdivision of seventeen (17) domains. These are:

  • Access Control (AC)
  • Asset Management (AM)
  • Awareness & Training (AT)
  • Audit and Accountability (AU)
  • Configuration Management (CM)
  • Identification and Authentication (IA)
  • Incident Response (IR)
  • Maintenance (MA)
  • Media Protection (MP)
  • Personnel Security (PS)
  • Physical Protection (PE)
  • Recovery (RE)
  • Risk Management (RM)
  • Security Assessment (CA)
  • Situational Awareness (SA)
  • System and Communications Protection (SC)
  • System and Information Integrity (SI)


Practices, Capabilities, and Processes for Government Cyber Security

The Government cyber security approach compartmentalizes the qualification and maturity of the abovementioned domains. Each of these domains is split up in processes, capabilities, and practices. Based on the maturity of those practices, processes, and capabilities, the CMMC gives the organization a rating. For each of these delineations, the five levels of maturity differ.

When looking at processes, the five levels of maturity that the CMMC deals with are:

  • Performed: the processes were done, and the organization recorded their performance when it was required.
  • Documented: The organization reported the process, both when it was needed and when it wasn’t.
  • Managed: Documentation conforms to all prior levels, and a plan exists that includes all activities associated with the process.
  • Reviewed: The process follows all previous levels and is reviewed for efficiency and effectiveness.
  • Optimizing: The process conforms to all lower levels and has a standardized documented approach that all applicable units in the organization rely on.

When it comes to practices, the five levels are slightly different:

  • Level 1 Basic Cyber Hygiene:

This level utilizes the Federal Acquisition Regulation (FAR) 48 CFR 52.204-21 as what organizations should already have implemented.

  • Level 2 Intermediate Cyber Hygiene:

At this level, organizations conform to level 1 and implement a subset of forty-eight (48) select practices from the NIST SP 800-171 r1. It includes seven (7) new methods to support organizations’ cyber hygiene implementations.

  • Level 3 Good Cyber Hygiene:

organizations at this level conform to the previous levels and implement all of the guidelines outlined in NIST SP 800-171 r1. There are an additional twenty (20) practices that aid in cyber hygiene.

  • Level 4 Proactive:

This level follows all the previous levels’ guidelines and implements a select subset of eleven (11) practices from Draft NIST SP 800-171B. There are also an additional fifteen (15) practices that allow organizations to demonstrate a proactive cybersecurity program.

  • Level 5 Advanced/Progressive:

Organizations that get to this level implement a select subset of four (4) practices from the Draft NIST SP 800-171B. These institutions also demonstrate eleven (11) new techniques showcasing their dedication to an advanced or progressive cybersecurity approach.

What This Means for Government Cyber Security Contractors

Throughout the descriptions of these domains, processes, and practices, it’s easy to see how the CMMC is similar in approach to the ISO standards system. It aims to help contractors establish best-practices that are a habit so that even under pressure, they still follow the appropriate safety measures. Sync Resource has been instrumental in helping out clients achieve CMMC compliance. Let’s advise you on how your company can improve to meet the strict standards set in place by government cyber security initiatives.


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