When you get ISO certified you receive a document or certificate of proof. A certificate is a documented piece of paper that increases the credibility to the product or service of an organization/industry. This document demonstrates that the company is doing everything according to ISO standards. The company has implemented a reliable system of producing and delivering products and services.
The two-fold focus is involved in this ‘system’ to provide consistent products and services. Continual improvement in processes helps achieve better results. Certification is a contractual or legal requirement for most companies. ISO has over 2100 standards and each standard serves a different purpose.
ISO itself does not perform certification, it is an organization that set only international standards and provides general auditing terms and conditions. Certification is given by a third party. This third party gives certification after a thorough audit and according to the type of industry.
Now about the ISO certification process.
How Do You Get ISO Certified?
The first step to get ISO certified is a need assessment. This is accomplished by asking some questions and then trying to find the answers to those questions. Different gap analysis is performed and flaws in the existing system are determined.
- What are the specific requirements of ISO?
- How the requirements of the ISO are related to my company?
- What requirements are applicable to my company?
- Is there a need to implement the complex documentation process?
- How long will this take?
- What are the resources required to get the certification?
- Will ISO be able to tackle or remove the flaws in the system and add value to the business?
- How to ensure that ISO doesn’t merely become a documentation exercise only?
- What are the other options to get this done?
- Is the company in a position to adopt a change?
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Effective Change Management
The next step to get ISO certified is effective change management. Workers and staff always oppose the change and they do not want to come out of their comfort zone and this is the very challenging stage. To overhead this, awareness sessions are conducted, in which workers and staff are told about the benefits of the new system and how will the new system help them and increase efficiency and productivity. Benefits may be related to ease in work, better environment, better health activities, and Pollution free environment.
Change implementation is a tough task because it involves a complete change of mind of working staff. That’s why effective change management is required to get the desired results.
Staff allocation is very important for getting ISO certified. Only those members of the staff are kept in the team who are responsible and can understand the nature of work. Clear instructions are given to them and they should be provided with their job descriptions and clearly state them what is company expecting of them and where their responsibilities lie.
It’s likely that a whole team of staff will be involved in getting the organization ready for certification. Specific standard ISO Certified Requirements are breaking down into smaller parts and are fed in the intranet system available within the organization with some elaborations which help the staff navigate their way through the requirements and made the requirements available and accessible everywhere in the company.
Sharing of Information
Information sharing, communication, and coordination among the team members are the key factors responsible for the success and failure of a project. Modes of information sharing may be different and vary from company to company. The better way of doing it is to create some space in the intranet or any software available in the company so that every activity being performed must be approachable and accessible to every member of the team. Staff must be allowed to collaborate, share ideas and insights as well as the latest news and updates in the system.
Management of documentation is fundamental to get ISO certified. Every process must be documented by the staff members whether an organization is certified or is starting, the key is to let the processes that are used to meet its goals determine documentation requirements. The standard has many instances where it calls for the specific evidence of conformity.
The Standard asks several times for the evidence of conformity which can only be dealt with by providing specific documented results. A documented procedure must be established to define the controls needed for records:
- Identification of specific document when required
- Storage of documents at allocated space
- Protection of the documentation
- Retrieval of documents when to ask for
- Retention of documents as it could be asked any time
- Keep every record legible, readily available, identifiable, and retrievable.
Documents can be kept in an updated version of the intranet system of the company so that the documents are available online and staff members can work simultaneously and can edit the same document in real-time.
Corrective and Preventive Actions
This is the practical stage and things will go wrong from time to time. When getting ISO certified the important thing is how you deal with problems and what type of countermeasures you would take to prevent them. The organization shall take actions to eliminate the causes of nonconformity in order to prevent recurrence (Corrective Actions) and the organization shall determine actions to eliminate the causes of potential non-conformity in order to prevent their occurrence (Preventive Actions). All these actions must be documented because these will help in the future for reality-based decision making.
Awareness and Training Sessions
To get ISO certified, training is necessary to check the capability of the members and their commitment in meeting the challenge. A proper and comprehensive training plan must be made which will include the step by step processes and procedures involved in achieving the certification. These training sessions will help the members to understand the complete framework for gaining the certification. Assessment of the training will help to measure the effectiveness of training sessions. In training sessions, those who are performing well must be rewarded and encouraged to keep it doing the same way.
Customer and Staff Involvement
An encouraging environment must be established so that staff members feel easy to share ideas and a mechanism for involving the customer must be established.
COMMON TERMS OF ISO STANDARDS
After performing the above tasks, some activities which are common in every ISO must be taken into account:
Context of Organization
It must be in a documented form that:
- What type of organization?
- Define the scope of the organization.
- What type of products or services is the company producing?
- Internal & External Issues
Internal and external issues must be defined and what type of competitors are a company in the competition.
Needs and Expectations of Interested parties
What are the needs and expectations of customers and suppliers and what is the company expecting from them?
Risk-based thinking is the main feature of every standard. In this risk analysis of every action is done and then control actions are advised to take.
Risks & Opportunity
After finding out the risks, actions are taken to counter the risks (Corrective actions), and also the actions are taken to prevent their re-occurrence (Preventive actions). With all this plan is established to avail every opportunity.
After doing all that upper management will design the policy. The policy includes a clear statement about what we do and what we achieve.
First initial audit (surveillance audit) is done which will give the idea about how much the system is in compliance with ISO standards. After that internal audit and external audits are done and if the system is found in compliance then certification is awarded.
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