The word “engagement” has been described in ISO 9001:2015 in Clause 3.1.4. The word engagement means “the involvement and contribution to, activities to achieve shared objectives.”

The Concept of Employee Engagement in ISO 9001:2015

The basic notion of employee engagement as defined in ISO 9001:2015 is explained in Clause 5.1.1 which states that top leadership is required to demonstrate leadership and commitment by engaging, directing and supporting persons to contribute to the effectiveness of the quality management system (QMS).

The Principle of Workers’ Engagement Based on ISO 9000:2015

The quality management principle related to leadership well states that “high leadership at all levels set up all unity of purpose and direction and create conditions in which people are engaged in achieving the quality objectives of the organization.”

  • Section 5.1.1 (Leadership and Commitment): This clause provides guidelines to top management team to engage, direct and support their employees starting from the top layer to bottom layer so that everyone can contribute towards business growth.
  • Section 7.3 (Awareness): Making the employees familiar with the management system which includes all policies and objectives, also, making all employees aware of what their responsibilities are by making them understand the importance of their role in your business’s success or failure.
  • Section 10.2 (Non-conformity and Corrective Actions): Get everyone in your organization to participate and get fully engaged with the management system by reporting any abnormalities if observed.

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How to Engage Employees the Right Way

High spirited companies will always have positive energies being embedded in their workplace systems, which consists of motivation, recognition, and rewards given to top performing talents at every layer. For building an engaged workforce, the following ingredients are must to have as your recipe part.

  1. Identify Leaders in your Workforce

You need to identify the right type of people for the right kind of job. A leader must have a positive attitude, vision, and influencing behaviors that can happen trickledown effect in the organization, thus motivating all the workforce involved.

  1. Take Help from HR Function

The best thing that HR can provide to its top management team is to help them identify the right talent for the right job which can help the team to stretch and assist employees in coming out of their comfort zone and should award them in any form occasionally.

Not all employees of your organization will possess the same capability. In the same way, not all employees will have the same experience, qualification or exposure so to bring your team on the same level you need to offer them personalized training based on their skill set and the gap of their competencies.

  1. Make Sure Your Employees know the Expectations

Your employees can never have that urge to work if they don’t know what they have to deliver at the everyday end. Only when employees get to know what is being expected and where they are standing in the current situation only then they will make some efforts to bring something good to table by stretching themselves. The targets and goals of an organization should be clearly defined and should be communicated at all levels of your workforce.

  1. Accountability and Support Goes Hand In Hand

Strong teams are built on the foundation of trust, accountability, and support from managers or seniors. Your team should have developed problem-solving skills and must be able to devise corrective and preventive actions according to the problem and situation. The response time of your team should be as less as possible.

  1. Performance Management and Performance Evaluation

Many studies have shown that teams and companies will high engagement level must have a robust process and system already being developed of awards and recognition.

Any action taken by anyone in the organization must result in something, whether it is good or bad, but everyone should know the outcome of any effort being made by anyone be it a sweeper or a CEO.

Setting up a performance reward system can do wonders to make employee’s performance better. Even a simple “Thank you Note” to your team is one of the sweetest gesture a boss can do for its team.

  1. Communicate and Act-On Feedback

As the world has changed into a global village and people have come closer to each other despite being in any area. One can admire his team by announcing publically in a meeting or privately in a face to face session.

You need to show employees how much you value them and ask them how they do feel about your organization and leadership team. Meaningful feedback from both the ends will help your business to improve at all levels.

Furthermore, if you will act on employee’s feedback, it will make them feel more valued and will ultimately enhance employee’s productivity at your levels, leading to continuous improvement system in your organization.

Why Employees’ Engagement is right for Your Team?

Everyone needs security to be it job security of financial security and so as your employees. When it comes to job security, people need to have job satisfaction also. Being a leader of a team, you can hold daily meetings with your team in which you can demonstrate daily targets and goals along with time-bound activities.

Document all the roles and responsibilities of your team and observe compliance of your employees towards their documented roles and responsibilities. Apply accountability factor to your team at every level and hold people responsible. In the end, seek feedback from your side.

Review the gathered feedback from the team and adjust accordingly. Document all the processes and seek employee engagement from your side. On getting some accomplishment or goal achievement, dedicate it your organization as a team effort.

Take customer’s feedback for your team and make your team understand that annoyed customers don’t bring good business to your organization, and they might hurt your brand’s reputation in the market. Make sure the compliance to ISO 9001 is to drive customer’s satisfaction because only a pleased customer will help your business to grow by leaps and bounds.

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founder of sync resource

About Author

Sunita Verma, Founder and President of Sync Resource started the company in 2009 with a vision to provide management consulting to small & medium size businesses around the country.
Sunita holds a Master’s Degree in Mechanical Engineering from Cleveland State University, Cleveland, Ohio, Bachelors in Mechanical Engineering(India) with prestigious gold medal by then President of India and renowned Scientist Dr. A.P.J. Abdul Kalam.
As an active philanthropist she believes in pay it forward and is a contributing member of charitable organizations like St. Jude’s Foundation and North Fulton Charities.


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