ISO/IEC 20000 lead implementer training from Sync Resource will enable you to develop all the expertise to create, implement, maintain and manage a Service Management System (QMS) based on ISO 20000 standard.
This training will also help you gain an in-depth understanding of the best practices of Service Management Systems, which will allow you to improve the overall performance, customer satisfaction, and effectiveness of a Service Management System, for any organization.
The Sync Resource ISO/IEC 20000 lead implementer training fully meets the requirements of the PECB Examination and Certification Programme (ECP).
The “PECB Certified ISO/IEC 20000 Lead Implementer” exam is available in different languages (the complete list of languages can be found in the examination application form)
Duration: 3 hours
The exam covers the following competency domains:
Main Objective: To ensure that the ISO/IEC 20000 Lead Implementer candidate can understand, interpret and illustrate the main Quality Management concepts related to a Service Management System (SMS)
Main Objective: To ensure that the ISO/IEC 20000 Lead Implementer candidate can understand, interpret and provide guidance on how to implement and manage the Quality Management requirements based on best practices of ISO/IEC 20000
Main Objective: To ensure that the ISO/IEC 20000 Lead Implementer candidate can plan the implementation of a SMS in preparation for an ISO/IEC 20000 certification
Main Objective: To ensure that the ISO/IEC 20000 Lead Implementer candidate can implement the processes of a SMS required for an ISO/IEC 20000 certification
Main Objective: To ensure that the ISO/IEC 20000 Lead Implementer candidate can evaluate, monitor and measure the performance of a SMS in the context of an ISO/IEC 20000 certification
Main Objective: To ensure that the ISO/IEC 20000 Lead Implementer candidate can provide guidance on the continual improvement of a SMS in the context of ISO/IEC 20000
Main Objective: To ensure that the ISO/IEC 20000 Lead Implementer candidate can prepare and assist an organization for the certification of a SMS in accordance to the ISO/IEC 20000 standard
After successfully passing the exam, you can apply for the credentials shown on the table below. Certification will be provided once you comply with all the requirements related to the selected credential.
Credential | Exam | Professional Experience | QMS Implementation Experience | Other Requirements |
---|---|---|---|---|
PECB Certified ISO/IEC 20000 Provisional Implementer | PECB Certified ISO/IEC 20000 Lead Implementer Exam | None | None | Signing the PECB code of ethics |
PECB Certified ISO/IEC 20000 Implementer | PECB Certified ISO/IEC 20000 Lead Implementer Exam | Two years; One year of SMS related work experience | Service Management System activities totaling 200 hours | Signing the PECB code of ethics |
PECB Certified ISO/IEC 20000 Lead Implementer | PECB Certified ISO/IEC 20000 Lead Implementer Exam | Five years; Two years of SMS related work experience | Service Management System activities totaling 300 hours | Signing the PECB code of ethics |
PECB Certified ISO/IEC 20000 Senior Lead Implementer | PECB Certified ISO/IEC 20000 Lead Implementer Exam | Ten years; Seven years of SMS related work experience | Service Management System activities totaling 1000 hours | Signing the PECB code of ethics |