ISO employee training, also known as competence and awareness training, is critical in ensuring that a company complies with ISO standards for certification. Yahoo Small Business mentions that, no matter how good your QMS system is unless people are aware of its existence, it might as well be invisible.

Competence and awareness forms a significant part of several ISO standard, including ISO 9001. It is crucial for businesses seeking ISO certification to take the necessary steps for proper training. Ensuring employees have ISO employee training as part of their preparations for certification is crucial to success. But what does ISO competence and awareness training consist of?

The Roles Within the Company

Because ISO 9001 encompasses the entire organization, each department has its own responsibilities to ensure that employees are competent in using the system and aware that it exists. Three departments within an organization spearhead the responsibility for ensuring ISO employee training. These are:

Human Resources Department

This department holds the responsibility for ensuring that employees are adequately trained in using the system. Alongside departmental heads, HR will ensure that employees meet the competence standards in using the QMS. HR will also verify that employees follow all procedures according to the ISO guidelines.

If any breaches of compliance are detected, the HR department then moves into planning mode. This shift allows them to figure out how to resolve the problems that have arisen. Documentation is a significant part of the ISO 9001 standard. HR is responsible for documenting all training that has happened within the organization.

Departmental Leaders

Within each department, there is a single leader responsible for ensuring each worker underneath them has undergone ISO training. Their first responsibility lies with ensuring that all employees within their department are competent with the regulations.

They are a redundant check on the HR department. Their interest ensures that all employee records about workers in their department are updated regarding their training. Regular reviews are also the purvey of these departmental leaders. Ideally, they would take time to advise employees under their management about what needs to be changed.

They should also help in arranging training for employees. Some workers may need further clarification on critical issues within the company’s strategic plan. Training plans may need to be modified to fit specific workers’ needs.

This action helps make the ISO training a more robust system that addresses individual weaknesses within the organization. Businesses that prefer to try a one-size-fits-all approach are likely to find it challenging to encompass their staff’s unique needs. Departmental leaders are a vital part of ensuring these training exercises pinpoint specific needs within the workforce.

Managers

Management hands down the mandate for the company’s transition into ISO compliance, but in keeping with that goal, a few responsibilities also rest with them. The requirements for competency that the business will judge its employees on will be developed by management.
This responsibility ensures that those lower down the hierarchy are well-aware management’s vision for the company’s compliance with ISO 9001. Creating requirements is only the first part of the solution. The second part requires following up with employees to ensure they are competent. Again, this redundancy ensures that departmental heads are taking their responsibilities in employee training seriously.

Why Is ISO Employee Training Important?

In summary, ISO employee training exists as a method of ensuring that the vision of ISO compliance doesn’t die with upper management. Competence and awareness are crucial parts of implementing a working QMS because each employee needs to be aware of the situation.
Knowing what the QMS is being used for and how they play a part within its success is of critical value in maintaining the business’s certification. Overlooking this requirement could lead to the company entering non-compliance very quickly. Sync Resource has helped many companies develop training programs that address competence and awareness. Contact us today for guidance on how to develop these training regimens.

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founder of sync resource

About Author

Sunita Verma, Founder and President of Sync Resource started the company in 2009 with a vision to provide management consulting to small & medium size businesses around the country.
Sunita holds a Master’s Degree in Mechanical Engineering from Cleveland State University, Cleveland, Ohio, Bachelors in Mechanical Engineering(India) with prestigious gold medal by then President of India and renowned Scientist Dr. A.P.J. Abdul Kalam.
As an active philanthropist she believes in pay it forward and is a contributing member of charitable organizations like St. Jude’s Foundation and North Fulton Charities.


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